• Any items returned to us must have shipping pre-paid to our warehouse. We do not pay any shipping charges related to returns. We will not accept COD shipping charges on returns.
• We cannot accept returns of electrical or electronic products for safety and warranty reasons.
• Used items may not be returned under any circumstances - you must determine immediately whether the product is damaged or that you don't want it for whatever reason. Used items that become damaged are not covered under our Satisfaction guarantee.
• We will not accept used items as returns.
• We are not responsible for items damaged by improper use or installation.
• Returns must be made within 30 days of receiving your product.
• Any return sent to us without an RMA number attached to the outside of the packaging will be returned to you at your expense, or they may incur up to a 50% restocking fee if accepted without prior written authorization. For information on how to obtain an RMA number, please see below.
Items damaged during shipping should be returned after obtaining a return authorization number from us. To get the RMA, please fill out the Return Authorization Request form that we send back to you. Once you've done so, follow the directions below to return the product. If the item you are returning is no longer available for any reason, we will either send a comparable or better product, send you a refund check, or contact you to give you several other choices. We will only replace damaged items with an identical item except as noted in the last sentence. We are not responsible for items damaged by improper use or installation. Please make sure only to return an item with an RMA number clearly visible on the packaging or you may incur up to a 20% restocking fee.
In general, if you decide you do not want a product because it does not meet your expectations, we will gladly accept it in return for store credit, only if the product has not been installed and is returned in its original, undamaged packaging. We stand behind every product we sell. Items that you wish to return because you decided you did not want them may involve restocking fees of up to 20% (whether or not you receive a store credit or refund check), and you will be responsible for the return shipping costs. Store credit is issued in the form of an electronic coupon which we will send to you via e-mail once we receive the returned products. Just input the coupon code in the appropriate info box during checkout to use your electronic credit. We use store credits only for returns as this reduces our fees and allows us to keep our prices competitive. As with damaged items, you must obtain our authorization before returning items.
Sorry, NO returns allowed on ALL "Special Order" Items.
Once you have received authorization, send returns to our mailing address, which is listed in our Contact Us page. When you send your package, be sure to do the following or your return processing may be substantially delayed.
• Include a copy of our return authorization that we have e-mailed to you, including your original note detailing the reason for returning the products.
• Include a copy of your original order receipt.
• Ship pre-paid via traceable means (e.g. Priority Mail with Delivery Confirmation, UPS, RPS, FEDEX, etc.).
• Attach a separate sheet of paper with your RMA number written clearly on it to the outside of the packaging. Do NOT write the RMA number on the product packaging itself or we may not be able to resell the item as new and you may be charged both a restocking and a repackaging fee.
• Be sure to e-mail us the tracking information necessary for us to track the package.
• You are responsible for pre-paid shipping to our warehouse on all returns. No COD shipping will be accepted on returns.
• Remember: electrical and electronic products are not returnable unless they can be proven to have been damaged in shipment.