We ship via FED-X, UPS and USPS as well as via common carrier freight for oversize items. Our shipping and handling charges are based upon a base handling fee plus an amount per pound for the actual shipping weight of each item. In some cases, the items take up more space (cubic inches) than allowed for by the shipping companies' cube/weight ratios. In these instances the shipping weight factor has been modified to compute the correct shipping charge for the volume of the shipping container instead of the actual weight of the package.
In general, we try to make sure that items are shipped within two to five business days of your order. In most cases, the processing time of orders is more on the order of 24 to 36 hours. If the product is backordered, we will try, to the best of our ability, to let you know when the items are expected to be available. If it is a major new product or if the product has a high demand, we will notify our e-mail list subscribers in advance about the arrival of new inventory.
Some items, such as E&G and Xenon body kits require extra time before shipment due to high demand and extended lead time constraints from those manufacturers. We are constantly working to shorten lead times before shipment.
At the time of ordering, a Customer can e-mail Customer Service and request 1 or 2-day shipping as an extra cost option. We will then call and verify the request before proceeding with the expedited shipment method. Expedited shipping does not affect the normal order processing time, just the actual shipping time.
Also, please remember that holidays can interfere with normal shipping times and make packages seem like they are taking too long to arrive - this is out of our control since all shipping methods experience longer delivery times near Christmas due to the overall high volume of traffic, so order early to guarantee on-time delivery for Holiday Gifts.
If your order does not show up in the time allowed by the shipping method selected, please call or e-mail us. We will then track the order for you if the method of shipment is traceable.
Some items may be shipped via non-traceable means at your request or if FED-X does not ship to your location. For example, US Mail is not traceable, and USPS Priority Mail is not traceable unless there is a tracking confirmation placed on the order which costs extra. Items may or may not be shipped with tracking confirmation. Please allow sufficient time for your order to arrive before asking us where it is. We cannot spend time tracking products that are not considered late when you ask us about them.